Are you organized, detail-oriented, and passionate about delivering an exceptional customer experience?
We are looking for a Vehicle Delivery Coordinator to join our team and ensure every vehicle handover is prepared with care, efficiency, and professionalism. You will be at the heart of one of the most exciting steps in the customer journey: hand-off day.
Collaborating with sales, finance, administration, and service teams, you will make sure everything is ready so each client enjoys an unforgettable delivery experience.
Key Responsibilities
- Coordinate and schedule vehicle deliveries across departments;
- Track pre-delivery files to confirm all prerequisites are completed;
- Ensure vehicles are clean, prepped, and compliant with dealership standards;
- Coordinate vehicle preparation with relevant team members;
- Verify that all required delivery paperwork is complete and ready;
- Contact clients to confirm delivery appointments;
- Greet clients upon arrival and guide them through the delivery process;
- Hand over vehicles and explain key features and essential details;
- Ensure all requested accessories and options are installed and present;
- Perform post-delivery follow-ups when necessary;
- Collaborate closely with Sales Managers, F&I Managers, Service, and Admin teams;
- Identify potential delay factors early and help resolve them;
- Maintain structured organization of files and delivery calendars;
- Contribute to a positive, professional client experience at every delivery.
Candidate Profile
We are looking for someone who understands that vehicle delivery is much more than simply handing over a set of keys.
- Excellent organizational and priority-management skills;
- Meticulous with strong attention to detail;
- Strong customer service and interpersonal communication skills;
- Professional, energetic, and positive attitude;
- Ability to manage multiple files simultaneously in a fast-paced environment;
- Demonstrates initiative, resourcefulness, and autonomy;
- Excellent team spirit;
- Comfortable with computer software and management systems;
- Experience in automotive or customer service industries (an asset);
- Valid driver's license.
A Customer Experience That Starts Before Hand-Off
Do you love having everything ready before anyone even has to ask? Do you enjoy coordinating, communicating, anticipating needs, and ensuring everything goes smoothly? Our goal is simple: make every delivery a positive, professional, and memorable moment.